Name: Chicago Cleaning Services
Address: 1357 W Fullerton Ave, Chicago, Chicago, 60614, US
Telephone: (773) 678-5524
Price range: 100-150

FAQ

For additional questions please call (773) 678-5524 or
email us at contact@chicagocleaningservices.com
Mon-Sun 6:00am - 6:00pm
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Frequently Asked Question

How do I schedule an appointment?

What’s included in the price?

All needed cleaning products, tools, insurance, transportation (including gas cost) and all taxes are part of pricing.

What are the appointment times?

We schedule appointments between 7:30 am to 7:30 pm.

Do you arrive promptly?

We ask for a thirty minutes arrival window for early morning appointments and one hour for those scheduled after 9:00 am. Two hours arrival window needed for bi-weekly, weekly, tri-weekly appointments.

As you know, sometimes due to factors outside of our control, like extreme traffic conditions it may be impossible to arrive exactly within the start time window but we require that our providers always let you know ahead of time if there will be a significant delay to your cleaning appointment.

What are your payment arrangements?

Cash and checks are accepted.

What about cancellations?

We have 24 hours cancellation/rescheduling policy. To cancel please call (773) 678-5524 or send us an email

How far in advance do I need to schedule an appointment?

Sometimes same day service is available (30$ EXTRA), but other times we are booked solid for three days in advance.

What are your office hours?

We are open Monday thru Sunday 7:30 am- 7:30 pm. Instant on-line reservations are accepted 24/7.

Does someone always have to be home while cleaning?

If you will not be home, please call to provide the information required to obtain access. Chicago Cleaning Services First will require a note granting us permission to be left with the management office. You can either mail us the keys or tell us where the hiding spot is, provide us with the access code or tell the concierge to give us access. We can also notify you thirty minutes prior to arrival.

Am I required to provide any cleaning supplies?

No. Chicago Cleaning Services 1st crew arrives fully equipped with our own supplies and equipment (vacuum cleaner, rags, etc.)
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How many people do you send to my home?

Normally, we send a crew of 2 uniformed maids, including a crew leader. Occasionally three person team or one maid will come due to personnel illness, training purposes or for a particularly large jobs.

Will I get the same team every time?

We try very hard to have the same personnel to your home every time. Per your request we will send the same crew if you offer arrival flexibility. Occasionally, due to illness or the like, an alternate team or maid will have to be substituted.

Will you remind me about my appointment?

If you provide us with your e-mail address, we will send you our friendly reminder two days before your service day. We do offer a courtesy call service on the day of cleaning (per your request)

What don't you do?

Our employees do not climb higher than a step stool, wash walls routinely, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, iron, or provide any children-related services.

How will I know when to expect my cleaning?

Our normal workdays are Monday through Friday from 7:30 a.m. to 7:30 p.m. You can arrange to have the maids come during these times. Usually, we will ask that you give us a 1 hour window for arrival at your home; for example, between 2 and 3.You will be entered into our computer with your specific cleaning schedule and we will call you the evening before your scheduled visit. You can at this time tell us of any special attention needs.

What if my scheduled cleaning falls on a holiday?

We will contact you in advance to reschedule your service. You are also able to change a scheduled cleaning by logging in to your cleaning calendar. We require 24 hours notice of any changes to a scheduled appointment. If you do not provide sufficient notice you may be charged a cancellation fee.

What if I am unhappy with the service I receive?

Then call us. We will gladly listen to your complaints. We will do everything we can to rectify the problem. Should an area of your home or office not be cleaned to satisfaction, we will quickly return to clean it free.

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